Frequently asked questions
What is the return policy?
We accept returns within 14 days of delivery, as long as the product is unused and in its original packaging.
Do you ship internationally?
No we are shipping across Europe with plans to expand worldwide - Stay Tuned!
When will I get my order?
Orders are usually processed within 1–2 business days. Delivery times vary by location:
- EU: 3–7 business days
- Worldwide: 7–14 business days
Where are your products manufactured?
Our products are designed in Slovakia and manufactured by trusted partners to our quality standards.
How much does shipping cost?
Shipping is currently free but later will be calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Questions about Starry Veil
1. How should I wash my microfiber towel?
Wash separately in warm water (max 40°C / 104°F) with a mild detergent. Avoid fabric softeners and bleach, as they can damage the fibers.
2. Can I put the towel in a dryer?
Yes, tumble dry on low heat or air dry. Avoid high heat, as it can melt the microfiber strands.
3. How long will the towel last?
With proper care, our towels can last for hundreds of washes while maintaining their absorbency and softness.
4. Will the towel scratch my car’s paint?
No — our microfiber towels are ultra-soft and safe for all automotive paint surfaces when used correctly.
5. Can I use the towel for things other than cars?
Absolutely! It’s great for windows, household cleaning, electronics, and even drying pets.
6. How absorbent is it?
Our towels can absorb up to 7 times their weight in water, making them ideal for drying large surfaces quickly.